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The Leadership and Management courses are a series of short, enlightening and focused training courses dedicated to helping you and your managers sharpen their leadership skills. They offer three levels of management development to meet the needs of your business. The course programme is delivered across Wales through a network of Welsh Assembly Government quality assured providers, and covers the development needs of team leaders, line managers, middle managers and senior managers. Further details on these courses are available overleaf.
The Leadership and Management courses are based on the National Occupational Standards for Management.
WHAT ARE THE BENEFITS?
It is widely known that many businesses in Wales have a need to improve crucial leadership and management skills and would benefit greatly from participation in these courses.
The training can help managers to:
• improve productivity and profitability
• create successful teams
• plan and handle strategies for success
• improve performance and job satisfaction
• increase motivation and loyalty
WHAT FUNDING IS AVAILABLE?
The Welsh Assembly Government will subsidise up to 70% of the cost of the courses for businesses with less than 250 employees and up to 50% for larger organisations. Considering the benefits they can bring to the way you run your business they represent excellent value for money and a worthwhile investment in time.
WHO IS ELIGIBLE?
courses can be accessed by any manager, supervisor or team leader regardless of employer size or sector, but the employer must be based in South East Wales.
Courses
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A course designed to address the issues surrounding non-assertive behaviour and to give participants an understanding of assertiveness together with tools and strategies to make real changes in their day to day lives. |
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This is designed for delegates who wish to improve their skills in producing various types of correspondence used in every day business. The course looks at methods for developing letters, emails and reports to ensure clear and structured content. |
ENCHANCING THE CUSTOMER EXPERIENCE
Designed for all staff who provide essential services and facilities. It will raise awareness of the skills and knowledge required to enable them to offer the highest possible standard of customer service both to internal and external customers visiting and working at the company. |
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This two-day course is designed for leaders who wish to explore various styles of leadership and management. During the two days participants will reflect upon the skills and attitudes required to harness employee potential and examine team roles. They will be provided with a range of tools and techniques |
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Recommended for anyone who is required to carry out supervisions with their staff. The course is designed to develop the skills of the supervisor and looks at coaching and mentoring within the context of supervision in order to maximise people’s effectiveness and progression. |
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By the end of this course delegates will have an understanding of how to prepare for, and lead, effective meetings. They will learn the role and skills involved in acting as an effective chairperson, how to use agendas constructively and how to ensure successful outcomes are achieved from meetings. |
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Aimed at those responsible for recording meetings and any actions that arise. Delegates will review the methods required to ensure that meetings are accurately transcribed whilst getting the facts across clearly. It also provides the opportunity to practice taking the minutes of a meeting. |
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A two-day course designed for those who have responsibility for leading or participating in projects. It will equip delegates with the skills essential for successful long and short-term project management. |
PRESENTATION SKILLS
This two-day course has been designed for delegates who want to make powerful, motivating and effective presentations to groups and who wish to improve and develop on their own skills and confidence.
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This course examines time and the effective use of this precious commodity, which once lost, can never be regained. Getting more done, in less time, with less stress in today’s demanding environment is the key to both personal and team performance. |
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Our practical, interactive Train the Trainer day aims to provide participants with the knowledge and skills required to prepare, design and deliver effective training programmes. Delegates will gain an understanding of how to tailor their approach in order to be effective in coping with a range of adult learning styles and how to communicate key points effectively. |
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Training needs analysis is an effective means of identifying gaps between the skills required by your business and those that your employees currently have. This course examines appropriate methods of gathering information to identify areas where your employees could improve their performance and highlights the benefits in assisting your organisation in meeting its objectives. |
For further information please contact our Marketing Department .
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