WHO IS IT FOR?
This workshop has been designed for staff who provide essential services and facilities, to raise awareness of skills and knowledge required to offer the highest standards of customer service to internal and external customers visiting and working at the company.
OBJECTIVES
This course will offer staff an opportunity to identify the customers with whom they interact on a day-to-day basis and examine a variety of situations that they are faced with during the course of their work.
The course will focus on the importance of working well as a team and give delegates a chance to network with colleagues with different job roles, identifying opportunities to work together to provide an excellent service to visitors, tenants and subcontractors as well as to each other.
CONTENT
The following topics will be included:
- What is a customer
- Customer care explained
- Establishing a customer care system
- Going that extra mile
- Customer complaints
- Communication
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Method
This is a highly participative programme and will include group and team exercises, role play, problem solving, discussion and will culminate in an action plan to promote and implement the company’s Customer Service Charter.
Duration
One day.
For further information please contact
our Marketing Department.
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